Sanjeev NC started his career in the IT service desk and moved over to process consulting where he led award-winning ITSM tool implementations. He was also a highly commended finalist for Young ITSM Professional of the year in itSMF UK’s annual awards. Sanjeev is currently on a mission to build IT tools for the digital age.
While every tool vendor could market themselves as 'unified' solutions provider, only a handful are truly unified. In this blog, we explore the real need for unified PSA and RMM solutions and how they differ from integrated solutions.