Technician-first service desk to drive  up your productivity

Looks like a modern messaging app but works like a service desk. Every ticket comes packed with all the details and context you need to resolve more clients' issues faster.

Create

You can create requests on behalf  of your clients, assign and reply  to them. You can even add ticket followers to keep your them  in the know.

Format

Our rich text editor lets you format your responses, attach documents, and share files, just like you would in your email.

Triage

Intelligent triaging automates  ticket assignment to the right technician based on the subject line or the mailbox they come through.

Learn how you can put them all to work—in one place.

Be everywhere at once, every time

There's only so much your technicians can keep track of, says everyone, but we have better ideas. Our technician-first approach lets your technicians visualize work across tickets, projects, and clients assigned to them. They can now plan their work better and stay productive.

Agile

The Kanban view helps you take an agile approach to work and helps you stay on top of things. With a more visual approach, you can get work done faster and delight your clients.

Track

Your technicians can easily log work hours and the time spent on each ticket or troubleshooting an issue so you can bill clients accurately.

Assign

The Kanban view is a hit with managers as well. It gives them a bird's eye view of how busy each technician is and distribute work accordingly.

See it all in action with a 21-day free trial.

Hyperautomate for hyperspeed service delivery

Runbooks — because your technicians need to know what to do, what approvals they need, and what they should say to a client. We layered it with intelligent automation so you can get done with work faster. But we didn't stop with just that. You can create custom rule-based workflows to run your processes on autopilot and take the mundane out of repetitive tasks. Oh, and did we mention we have intelligent ticket routing that sends support tickets on their merry way to the right technician?

There are only so many hours in a day. Make more time for the work you love.

Manage clients and prospects without any of the bs.

Get a holistic view of all your client and prospect information such as contact details, payment status, invoices, documents, files, and conversations.

Organize

Our list view makes important information accessible at a glance, without any hassles.

Engage

Stay in touch with your clients and build strong relationships with faster and context-rich communication.

Bill

Set up intelligent automation to calculate various charges and combine them all into a concise invoice.

Never miss a new business opportunity to grow revenue.

A method to the madness

Organize your documents efficiently without compromising on transparency or consistency. You have complete control over who can access which document and when. Our well-organized password management system comes with granular controls that ensure there are no data leaks or risks.

Maybe we can show you how it works?

Own the big picture and stop drowning in detail

Get a bird's eye view of which projects are on track, which ones are falling behind, and what your technicians are working on. It's great for status reviews, real-time updates, and prioritizing tasks. Kanban view for projects helps you visualize work to utilize resources better and boost productivity. You can even group tasks into milestones to get work done faster without switching tabs or tools.

We know you'll love it. Give it a shot.

PSA, simplified and made effortless

Everything you need in a PSA but nothing you don't

Technician-first service desk to drive  up your productivity

Be everywhere at once, every time

Hyperautomate for hyperspeed service delivery

Manage clients and prospects without any of the bs.

A method to the madness

Own the big picture and stop drowning in detail

Hear it from our customers

For everything PSA-RMM, try SuperOps.ai

PSA, simplified and made effortless

Everything you need in a PSA but nothing you don't

Technician-first service desk to drive up your productivity

Be everywhere at once, every time

Hyperautomate for hyperspeed service delivery

Manage clients and prospects without any of the bs.

A method to the madness

Own the big picture and stop drowning in detail

Hear it from our customers

For everything PSA-RMM, try SuperOps.ai

Technician-first service desk to drive  up your productivity