Get real-time alerts on incidents so your technicians can get a quick overview of the overall health of all the assets in your client's environment. This way, you know nothing important slips through the cracks. 

Your technicians can create a comprehensive and active feed of incidents so they know which devices to focus on, identify the probable root cause, and proactively fix them even before your client hears about it.

Get comprehensive and context-rich incident alerts, so you readily have all the information you need to resolve the incident by running scripts, creating tickets, running commands in windows console, or executing patches. 

You can create custom policies specific to assets in each client's environment. Every alert is mapped to its respective asset(s), device information, and tickets if any. This enables you to determine automation rules for individual thresholds for each asset and incident type. 

Some incidents require multiple technicians to work together and collaborate on. We've made it easier to create tickets for incidents and assign them to the right team or technicians where they can collaborate internally or even with your clients for initiating incident handling actions.